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Get 20% off for your first order
Use above code to get 20% 0FF for your first order when checkout
Where do you ship from? We ship directly from our manufacturing workshop in Xi’an, China. This “Factory Direct” model allows us to offer premium Grade 1 Titanium gear without the retail markup.
Free Worldwide Shipping on all orders over $50.
For orders under $50, a standard shipping fee will be calculated at checkout based on your location.
Processing Time: 1-2 business days.
Shipping Time: Typically 6-12 business days for most countries (USA, UK, CA, AU, EU).
Note: You will receive a tracking number via email as soon as your package leaves our facility.
How do I track my order? You can track your order status directly on our Order Tracking page. simply enter your tracking number to see the latest updates.
Do I have to pay customs/taxes? We try our best to minimize these costs, but officially, customers are responsible for any customs fees or taxes imposed by their country. (e.g., US orders under $800 are typically duty-free).
What is your return policy? We offer a 30-Day Return Policy. If you are not 100% satisfied with your gear, you can request a return within 30 days of receiving it.
My item arrived damaged/defective. What should I do? Please do not return it yet! If your gear is defective or damaged during shipping, simply take a photo and email us at wayne@vrostoutdoors.com. We will send you a free replacement immediately. No need to go through the hassle of shipping the damaged item back.
Email us at wayne@vrostoutdoors.com with your order number.
Let us know the reason for the return.
Our support team will guide you through the process (or offer a partial refund/replacement solution to save you shipping costs).
If you have any specific questions about your order, please don’t hesitate to contact us.
Email: wayne@vrostoutdoors.com
Response Time: Within 24 hours.
(For detailed legal terms, please refer to our full Shipping Policy and Returns Policy.)
