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Return to shopShipping & Delivery Policy
At VROST Outdoors, we are proud to design and manufacture premium titanium gear. To ensure you get the best quality at the best price, we ship your gear directly from our manufacturing facility in Xi’an, Shaanxi — the heart of the global titanium industry.
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays).
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If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
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You will receive a confirmation email once your order has shipped containing your tracking number.
Shipping Rates & Delivery Estimates
We partner with premium international couriers to ensure your gear arrives safely and quickly.
| Shipping Method | Estimated Delivery Time | Cost |
| Standard International Shipping | 6 – 12 Business Days |
Free on orders over $50 (Calculated at checkout for orders under $50) |
Note: Delivery delays can occasionally occur due to weather conditions or customs inspections.
Shipment Origin (Factory Direct)
All items are dispatched directly from our workshop in Xi’an, China. By shipping directly from the source, we cut out the middleman, ensuring that you receive authentic, high-quality titanium gear without the retail markup.
Customs, Duties, and Taxes
Please note that VROST Outdoors is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
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Customs policies vary widely from country to country. We recommend contacting your local customs office for further information if you are unsure.
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In many countries (like the USA), orders under a certain value (e.g., $800) are typically duty-free, but this is subject to local laws.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages or Lost Items
VROST Outdoors is not liable for any products damaged or lost during shipping. However, your satisfaction is our priority. If you received your order damaged, please contact us immediately at wayne@vrostoutdoors.com with photos of the damage, and we will do our best to assist you or file a claim with the carrier.